Legal

Website operator and legal selling entity

The website operator and legal seller is the Seller ("Microduck", "Seller"). CIN U63119UP2026PTC254010. Incorporated 21 October 2026 as a company limited by shares. PAN AAMCN2258A. TAN ALDN03118D.

ROC mailing address: 534/462, Malviya Nagar, Allahabad City, Allahabad, Uttar Pradesh 211003, India. Business address: Pratapgarh - Prayagraj Rd, Barrister Mullah Colony, MNNIT Allahabad Campus, Teliarganj, Prayagraj, Uttar Pradesh 211004, India. Director: Vaibhav Pandey.

Customer support contact

Order, delivery, return and warranty support: [email protected]. Privacy requests: [email protected] with subject Privacy Request. Grievance contact: Vaibhav Pandey, Director — [email protected]. Quote your order reference whenever possible.

Product manufacturer and supplier disclosures

The Seller sells of Microduck robots and accessories offered on this storefront under the published Preorder Sales Agreement. Verified written authorization from any original manufacturer or brand owner (including Pollen Robotics, Hugging Face, or NVIDIA) is not on file for public representation as an official or authorized partner.

Until such authorization is verified and published, the storefront does not claim official-store, authorized-partner, or original-manufacturer status, and new purchases remain paused. Existing confirmed orders remain the Seller's commercial responsibility under the applicable order terms and mandatory law.

Brand and trademark attribution

Microduck and other third-party names or marks that may appear in descriptive copy belong to their respective owners. Appearance of a mark does not imply affiliation, endorsement, sponsorship, or authorization.

Unauthorized use of third-party logos or promotional assets is not intended. Historical or technical references must not be read as a claim that those companies operate this store or sell these orders.

Website independence and affiliations

This storefront is independent. It is not the official website of Pollen Robotics, Hugging Face, NVIDIA, or any unrelated company. Organization schema and merchant disclosures identify the Seller as the merchant.

Any earlier copy that suggested partnership, co-building, or official status with those companies has been corrected or removed where identified.

Commercial responsibilities

For each confirmed paid order, The Seller is responsible for order confirmation, applicable fulfilment or refunds when due, warranty handling under the published Warranty page, and support communications. Preorder funds may be applied to components, kits, tooling and engineering as disclosed in the Sales Policy and Preorder Sales Agreement.

Applicable policies

Purchases are governed by mandatory law, the order confirmation, the Preorder Sales Agreement presented at checkout (when sales are open), the Sales Policy, Shipping & Returns, Warranty, Terms of Use, and Privacy Policy. Where documents overlap, the reading that better protects mandatory consumer rights controls.

Complaints and dispute resolution

Contact [email protected] first with your order reference. You retain access to competent consumer authorities, courts and other remedies under applicable law, including Indian consumer protection rules where they apply. Nothing on this site waives mandatory consumer rights.

Governing commercial framework for the Seller's establishment is India. Mandatory protections in the customer's jurisdiction remain available where they cannot lawfully be limited.

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