Orders

Placing and confirming an order

When you check out, your order is confirmed on screen and by email with an order number, the items and finishes you chose, and the batch your robot belongs to. Robot orders enter the preorder queue immediately; accessories in the same order ship with the robot unless stock allows an earlier split shipment, which we will email you about rather than surprise you with.

Prices and totals are always recomputed on our servers from the catalogue at checkout. The price you see confirmed is the price you pay; if a catalogue error ever produced nonsense, we would contact you before charging anything further, not after.

Changing or cancelling

Need a different finish? Email Support with your order number as early as you can. Before production preparation begins, finish changes are usually free and simple. After preparation or assembly allocation begins we will still try where stock allows, but we cannot promise.

Change-of-mind cancellation: available only while your order remains an open reservation and production preparation for that unit has not begun. Once kit allocation, procurement, fabrication, or assembly preparation for your order has commenced, voluntary cancellation and refund for change of mind are not available. Mandatory consumer remedies, our inability to deliver, and the undelivered-goods deadline in the Terms of Use still apply. Gift card portions of any eligible refund return to the gift card.

Tracking and delivery

When your order ships you receive tracking by email, and your account's Orders page shows the same status. Robot batches ship in order of reservation across North America and Europe, timed to ship in Jan–Feb 2027 for the current batch. Accessories ordered alone usually leave sooner, because they do not have to learn to walk first.

If tracking shows delivered and your desk disagrees, check the usual neighbours and porches geography, then contact Support within a few days and we will chase the carrier with the seriousness a missing robot deserves.

Reading your order status

Placed means we have your reservation and payment authorisation. In Assembly means your batch is being built. Shipped means a carrier has it and tracking is live. Delivered means the carrier believes a doorstep has been enriched. If any status sits still longer than the estimates on the Shipping & Returns page, ask us, silence from a store is never a status we aim for.

Your full history, including itemised prices, lives under Account → Orders once you are signed in. Guest orders can be traced through the confirmation email, and Support can merge a guest order into an account if you create one later with the same email.

Microduck, in detail

To understand anything on this page, it helps to hold the whole robot in mind at once. Microduck is a bipedal AI robot approximately ten inches tall and under two pounds in weight. Fifteen motors are distributed across its legs, neck and head. A front camera and a depth sensor give it a view of the world with distance attached; two inertial measurement units report acceleration and rotation so its balance policies always know which way is up; and an articulated beak, a two finger gripper in a friendly disguise, lets it pick up light objects from the ground. It walks, sits, stands, crouches, rolls, recovers from falls, and, with snap on wheels, roller skates.

Published product materials describe these behaviours as learned policies practised in simulation before transfer to real hardware, rather than hand-animated routines. Software updates may improve gait, recovery and beak control after purchase where the Seller continues to publish them. Optional accessories are sold separately and should not be assumed from demo imagery alone.

The platform is deliberately open at the edges. The Developer Expansion Kit adds servos, sensor headers and beak attachments for owners who want to train their own behaviours through the same simulate, twin, transfer ladder that produced the factory skills. The Roller Skate Wheel Kit turns walking policies into skating ones. The Charging Dock gives the robot a home; spare batteries give its demos a second act. Every accessory exists because the base robot was designed as a platform first and a product second, a distinction you can hear in the way it walks.

How buying from this store works

Ordering is intentionally ordinary, because novelty belongs in the robot, not the checkout. You choose a finish, Cream, Graphite, Lavender or Sky, all with identical hardware, add any accessories, and check out with an address and payment method. The price you see confirmed is the price you pay; totals are recomputed on our servers from the live catalogue, so a tampered or stale price can never become your invoice. Confirmation arrives on screen and by email with an order number, your batch, and your place in the shipping queue, which is set by order time and shared fairly across finishes.

Merchant identity is listed on the Legal page. Robot sales, when open, run in production batches with an estimated shipment window of January–February 2027 for North America and Europe. New preorders are temporarily paused while supplier and trademark authorization review is completed. Existing orders remain accessible under Account → Orders. Change-of-mind cancellation is available only before production preparation begins. After delivery, the 30-day return promise and one-year commercial warranty apply as published, alongside mandatory consumer rights.

Support is staffed by people who do rotations through the very tickets they later write pages about, which is why the pages in this footer read the way they do. If anything in your order, delivery or robot's behaviour is unclear, the fastest route is always the same: sign in, open Your Orders, and start from the order itself, so your details travel with your question. Response target is one business day, faster in delivery windows, and every ticket can be escalated to a senior human by replying with a single word.

Getting the most from your Microduck

Microduck rewards a little stagecraft. It walks best on flat indoor surfaces, wood, tile, short carpet, where its depth sensor and IMUs can read the world cleanly, and it performs best for an audience that has been warned a somersault is coming. Keep the beak's playground honest: light objects, gripped gently, lifted proudly. Charge it on its dock if you have one, or by USB C if you do not, and expect roughly two hours from empty to ready. When a software update arrives, take it: learned behaviours genuinely improve, and the robot that fumbled a recovery in November may land it cleanly in December without a single new screw.

Care is mostly common sense wearing a lab coat. Dust the camera lens with something softer than your sleeve. Check the feet and beak tips after skating sessions or ambitious somersault practice. Keep it dry, the shape is a homage, not a rating, and store it sitting, the posture its joints rest in. If your household includes children, know that Microduck was designed to be approached: approachable is not the same as indestructible, and the difference is mostly a matter of not conducting experiments at the top of staircases. Curious cats, in our support data, reach an armed truce with the robot within about a week.

Finally, share what yours learns. This platform sits inside an unusually open ecosystem: example policies circulate, community duck bots multiply, classrooms publish their gaits, and the distance between 'my robot does a trick' and 'my robot taught the internet a trick' is one good write up. The pages in this footer exist for the formal side of ownership; the community exists for the joyful side. A robot this social should not spend its life as a solo act, and neither should its owner.

Our service commitments

Four commitments govern every page in this footer, and they are commitments rather than aspirations. First, honesty about time: batch windows, response targets and repair timelines are stated as estimates we are organised to meet, and when one moves, affected customers hear it from us before they hear it from a tracking page. Second, clear cancellation rules: change-of-mind cancellation before production preparation begins, delivered robots return within thirty days, and gift card value is never stranded by our paperwork. A store selling a machine that learns from its mistakes should state its own rules without ambiguity.

Third, repairability over replacement theatre: warranty claims aim at working robots, not new box ceremonies, and support will troubleshoot before it ships anything, because a surprising number of tragedies are a sleeping robot, a mid update pause, or a carpet with ambitions. Fourth, data restraint: we collect what an order, an account and a support ticket genuinely require, we never sell personal data, and the robot's camera serves locomotion on the device rather than curiosity in a cloud. These commitments are repeated across the Privacy Policy, Sales Policy and Warranty in their formal forms; this page merely refuses to let them stay buried there.

If we ever miss one of these marks for you, the remedy is built into the system rather than appended to it: reply 'escalate' to any support thread and a senior human reads the whole history, not a summary of it. Small teams cannot hide behind process, which we consider a structural advantage. The robots apologise by getting back up. Where a store is concerned, we intend the same reflex.

Frequently asked questions

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